Technical support and feedback

Getting technical support and contributing feedback

Technical support
Users are entitled to technical support, should the need arise. Please contact us by e-mail at support@heatsoft.com

Important note
This version program has been created for functioning in Microsoft Windows Me/2000/XP/2003/Vista. If you have problems please inform us about it! We want to know!

All mentioned Trademarks and Copyrights belong to their respective owners.

Before you contact us, please do the following:

Be sure that you're doing everything in right way. Sometimes we all make mistakes... Be attentive.

Look at the Help file: it may already contain an answer to your question. A lot of people ask us something like "how do I:", though the complete information is there available.

Visit HCC PRO home page in the Internet at http://www.clonecleaner.com/index.html

It's a good chance that you'll find the newer version of HCC PRO there. If a serious bug has been found in the program, but the new version is not ready yet, we make a hot fix for it.

But, if you still have a problem with HCC PRO and noting else helps, please contact technical support at feedback@heatsoft.com

Please inform us about the following:

Heatsoft HCC PRO version (from "About" dialog).

Where did you get HCC PRO (http or ftp site).

Windows 95/98/ME/NT/2000/XP/2003/Vista version (including service packs and other fixes installed), US or international, OEM or not.

Computer information: CPU type and speed, installed memory.

Description of your problem (as much information as possible for us to retrieve the problem).

In order to get your complete computer information (working under Windows XP), open the Control Panel, click on "System" icon and select tab "Hardware" in the "System properties" window. Needed information is there for you.

If you have any comments or suggestions for the next releases, please email them to us feedback@heatsoft.com

Feedback
If you have any comments or concerns about HCC PRO please direct them to feedback@heatsoft.com or http://www.clonecleaner.com/index.html Your feedback is important to us in order to get an idea of how to improve HCC PRO product for you. Many of HCC PRO features and significant portions of HCC PRO interface have been heavily influenced by comments from users. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note.