Frequently Asked Questions

This page holds the answers to common questions that are asked about Heatsoft Clone Cleaner (HCC). If you have a question that should be included in this FAQ, please email it to support@heatsoft.com.

Using application
    What is Heatsoft Clone Cleaner?
    Is it safe to delete duplicate files?
    Can I scan two or more hard drives at the same time?
    Can HCC Pro move duplicates from any specified folder?
    What is "Smart Mark"?
    I am a novice PC User and I am not familiar with the System Files, does HCC guide me before I start deleting?
    How can I save one instance of a duplicate file?
    How to setup a search looking for files with the same name and a different extension?
    What are the advantages of Heatsoft Clone Cleaner?
    Can Heatsoft Clone Cleaner find duplicates on Network drives?
    How to delete duplicates from all search paths except one or more specified paths?

Registration/activation
    How long is your evaluation period?
    What is the upgrade policy?


Answers

Q: What is Heatsoft Clone Cleaner?
A:
Heatsoft Clone Cleaner (HCC) is a shareware utility designed to assist users to increase the hard disk space by deleting duplicate files and moving them to the recycle-bin. You can see the 'What is Heatsoft Clone Cleaner' page for more detailed information.

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Q: Is it safe to delete duplicate files?
A:
It depends on the situation. Files can be divided as data files and/or program/system files. Program files usually located in program folder or system folder, them usually an .exe or .dll file. It is not recommended to delete files in "Program Files" and "Windows" unless you are an advanced user. For data files, it is safe to delete them.

For Clone Cleaner (HCC), it is safe to find duplicates because HCC compares files by a true byte-to-byte comparison which means HCC only highlight files with the same contents regardless of file name. And also you can search for same name or same size duplicates, depends on your search requirements. But it is strongly recommended to review your selected files before deletion.
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Q: Can I scan two or more hard drives at the same time?
A:
Yes, Heatsoft Clone Cleaner supports the ability to scan multiple hard drives, including external drives like JAZ or USB. You can add several paths or drives to the Current search set.

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Q: Can HCC Pro move duplicates from any specified folder?
A:
Yes, you can use Move to... window to move dupes from a specified folder. For more information see Tutorial 3: Move duplicate files into third folder.

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Q: What is "Smart Mark"?
A:
Smart Mark automatically mark files for deletion by clicking the main menu item Search results|Smart mark files. You can mark files by date, path and file name. However, you should review marked files to ensure that files are marked correctly and can be deleted. Delete files at your own risk.

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Q: I am a novice PC User and I am not familiar with the System Files, does HCC guide me before I start deleting?
A:
Yes, Heatsoft Clone Cleaner displays a detailed preview window before deleting files. Moreover HCC deletes duplicate files in the Recycle Bin as an additional safety measure.

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Q: How can I save one instance of a duplicate file?
A:
Heatsoft Clone Cleaner deletes only marked files from the Search results. You can use Smart mark window, which allows you to save one file for each duplicate group automatically.

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Q: How to setup a search looking for files with the same name and different extension? I think I have many files such as: Love.mp3; Love.wma; Love.mp4.
A:
You can find files like Love.mp3; Love.vma; Love.mp4 in the View: Same Content. These files will be placed in this view if they have the same content. (ignores file name and extension). To see files with the same content, click the button Content compare and select View: Same Content.

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Q: What are the advantages of Heatsoft Clone Cleaner with the other programs?
A:
There are a lot of such programs on the market, Heatsoft Clone Cleaner has some unique features, listed below.

Click here to see the full features list of Heatsoft Clone Cleaner.

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Q: Can Heatsoft Clone Cleaner find duplicates on Network drives?
A:
Yes, Heatsoft Clone Cleaner can find duplicates on network drives. Open Add Path window and type UNC path or select: "network drive".

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Q: I have selected two search paths. I would like to delete all duplicates that appear within the first search path that also appear within the second search path. Is there a fast way to select all duplicates that appear in the first search path and remove them?
A:
Yes, open the Smart mark window and send the second path to the To Keep area. This will mark duplicate files which appear in the first path only. For more information see Tutorial 2.

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Q: How long is your evaluation period?
A:
Actually 30 days. But you can evaluate the program as long as you need. Heatsoft Clone Cleaner doesn't expire after a 30-days period.

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Q: What is the upgrade policy?
A:
There is a one-time fee for purchasing Heatsoft Clone Cleaner. A registered user has a "perpetual license", and does not need to repay in order to activate or upgrade Heatsoft Clone Cleaner. All the future HCC upgrades will be completely free for the user. We release the updates about once a month.

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See also:
   What is Heatsoft Clone Cleaner?
   Main window
   Quick start tutorial